Boev Fountains offers flat rate for shipping of $8.85 (including insurance) to the Continental United States via UPS Ground Service. 

Boev Fountains offers flat rate for shipping of $25.00 (including insurance) to the Continental United States via DHL 2-Day Air Service.

Boev Fountains offers flat rate for shipping of $22.50 to APO/FPO, Alaska, Hawaii and United States Territories via USPS Airmail Service.

Boev Fountains offers flat rate for shipping of $25.00 to Canada via Canada Post.

Order Processing

Shipping to the Continental United States via UPS Ground 

UPS requires a physical address and does not deliver to PO Box addresses.

Please note that delivery in the Eastern States may take up to 14 calendar days to be received. If you haven't received your order after 14 days, please contact us at ev@boevfountains.com.  Please be sure to include your order number for prompt service.

NOTE: UPS does NOT include the pickup day, weekend days, or Holidays in calculating the time in transit.  Please note business day are Mon-Fri, 8 am thru 6 pm. CST. Holiday seasons may require additional time.  There is no UPS movement on the following U.S. holidays:

• Christmas Day
• New Year's Eve
• New Year's Day

DHL 2 Day Delivery Shipping to the Continental United States

All DHL deliveries take four days for receipt (excluding weekends. DHL 2 Day Delivery is only available for orders totaling $325.00 or less shipping within the Continental United States of America. Please note that orders shipping to AZ, CA UT & NV usually arrive in four business days via UPS Ground and choosing DHL 2 Day delivery may be an unnecessary expense.

USPS Airmail Service shipping to APO/FPO, Alaska, Hawaii, and U.S. Territories.

Final Delivery Dates for APO/FPO orders are subject to the terms and conditions of APO/FPO Services.  Orders that are shipped  AFO/FPO do NOT receive tracking numbers.

Shipping to Canada

Canada Post for orders shipping to Canada

Shipping Rates

Canada Post is available for orders shipping to Canada. Shipments dispatch weekly on Thursday. Orders must be received by Tuesday, 8:00 a.m. CST in order to ship the same week. Please allow three weeks for delivery. A Flat Rate of $25.00 will be charged to all orders.  Deliveries to Canada are subject to weight restrictions.  Due to the weight of the 3 Tier Acorn Water Fountain (Item #35144) and Bonsai Water Fountain Table (Item #38840), we are only able to ship via UPS ground in the United States.

Refunds

Please note that shipping charges are non-refundable and return shipping arrangements are the responsibility of the purchaser.

To qualify for a full refund the product must be unused and show no wear, we must RECEIVE the package within 10 days from receiving your order. You must return the merchandise in the original box, including the packing slips.

Refunds are only issued once we have received the merchandise.

If you need assistance please email ev@boevfountains.com.

Items Damaged During Shipment

If you receive damaged merchandise please contact our Customer Service Department at ev@boevfountains.com and include your phone number so that we may assist you.  This MUST be done within 3 business days after receipt of damaged item. 

When Will My Order Ship?

Orders usually ship the same day or the next day depending upon the time of receipt. Orders received after 12:00 pm. PST on Friday generally do not get packed for shipping until the following Monday.

Orders Over $325.00